Workshops - Phoenix 2012
Delighting Customers for Life – Part 2
Presented by: Sharon Gregory & John Martin, PPG Business Solutions
Practical application is the heart of any learning experience. This workshop focuses on applying the principles and philosophy taught during the Delighting Customers for Life Seminar. During this highly interactive workshop, participants will join their peers to develop and discuss concrete ways to exceed customer expectations. In a world where your customer’s expectations are shaped by Starbucks, Nordstrom’s, and other world class retailers, prepare to take home practical ideas and tools that will significantly raise your customer service intensity and Delight Them for Life!
Paint Shop Throughput: A Quick Changeover Approach
Presented by: Brett Bialowas & Robb Power
PPG Business Solutions
Quick Changeover, sometimes referred to as Setup Reduction, eliminates or reduces non-value added activities in the setup and teardown processes of manufacturing, allowing companies to quickly and efficiently change from one product to another. Quick Changeover is a critical component of Lean Manufacturing and is a foundation for gaining critical capacity to meet customer demand and grow operations. This seminar will focus on applying quick changeover techniques and principles to understand and optimize paint shop throughput; techniques can also be applied to other critical collision center operations.
Zeroing in on Standardization
Presented by: David Knapp & Mike Gunnells, PPG Business Solutions
Having standards doesn’t mean standardizing everything the same way, we do not live in a “one size fits all world”. In collision repair, it is common to hear owners and managers say “We need SOP’s”. However, before embarking on a project of developing a detailed SOP for everything, when implementing Lean for Collision it is important to understand the purpose and use of any standards to ensure they meet the needs in the workplace.
In this workshop you will gain a clear understanding of standardization by learning the differences between SOP’s, Standards, Work Instruction, and Standard Work along with how, why and where each fit within a collision center that is pursuing a Lean journey.
Key elements of this workshop will include:
• Understanding Standardization
• Importance of developing your own standards for your situation
• Creating effective standards
• Steps to developing and implementing standards in your workplace
Open Discussion Group—Your Topic, Your Discussions
Facilitated by: Mark Mueller, Frank Lefebvre & Bruce MacKenzie, PPG Business Solutions
This Open Discussion workshop will provide you with the opportunity to interact with your peers to address business challenges. This is a free wheeling session where the floor is open for all your ideas on collision related topics. The facilitators will help keep the discussions on track and will add guidance when needed but this session is about your ideas and sharing while learning from one another.
We will identify topics at the session, if you have a specific challenge you would like addressed please e-mail Mark Mueller at mmueller@ppg.com with your topic suggestion.