Seminars - Phoenix 2012
Down to Business, Up to Speed
Presented by: Vince Poscente
An authority on speed and focus, Vince knows what it takes to make your ambitious goals a reality. In this breakout session, Vince shares in-depth and unique ideas that are fundamental to his 5 Cs Olympic formula: Clarity, Commitment, Consistency, Confidence and Control. Humor-packed and energetic, it is full of techniques that can be applied immediately and is perfect for people with aspirations to reach bigger goals, faster.
Topics covered in this session include:
• Goal Attainment and Achievement
• Managing Change
• Peak Performance
Delighting Customers for Life – Part 1
Presented by: John Martin & Sharon Gregory, PPG Business Solutions
Today’s customers have access to a “Brave New World” of instant information that shape their customer service expectations. The fact is vehicle owners are more sophisticated and educated than ever! And… in a matter of seconds, they can literally tell the world about their experience as a customer of your collision center. In this seminar, participants will explore the Kano Model of Customer Satisfaction. Discover how delighting customers with unexpected levels of customer service can provide a true competitive advantage. Learn how to make extraordinary customer service the centerpiece of your marketing strategy and discover how to delight customers and build relationships that last a lifetime!
Discovery and Parts Procurement: The Key to X-Ray Repair Planning Excellence
Facilitated by: Mark Mueller & Tom Nicholas, PPG Business Solutions
This session will cover Discovery and Parts Procurement, the essential steps of the pre-production X-Ray Repair Planning Process. When Discovery and the Parts Procurement Process are executed flawlessly, shops can create a complete and accurate Repair Plan, ultimately creating the Final Bill prior to repairs. The session will cover the critical process steps and provide the best practices and resources that will enable shops to increase the accuracy of X-Ray Repair planning, resulting in improved repair flow and reduced waste to improve profit potential.
Taking the Pulse of Health Care Reform
Presented by: Ed C. Fensholt, J.D. - Senior Vice President, Lockton Companies, LLC and Richard A. Roderick - Executive Vice President, Lockton Insurance Brokers, LLC
2012 begins the ramp-up to full implementation of 2010’s Federal Health Care Reform law. During this session we will review how implementation of the various measures of the law will impact collision repair business owners, operators, and employees.
This session focuses on:
1. The cost of the reform law's benefit mandates--those now in force and those taking effect by 2014—on an employer's health care plan
2. The cost impact to employers of the slew of fees and taxes imposed on health insurers, drug manufacturers and health plan claim administrators
3. The cost impact of 2014's employer "play or pay" mandate on employment-based group coverage (and particularly on employers that do not currently offer robust coverage to all full-time employees)
4. Strategies employers may use to minimize potential cost hits under the "play or pay" mandate
The session will also address the pending court challenges to the health reform law's "individual mandate," and the Supreme Court's likely decision with respect to the challenges.