Administrative Management
Course Overview

20% of the Process Can Impact 80% of the Performance

This one-day course focuses on fundamental best practices for administrative management. The workshop targets the benefits of an organized front office by utilizing process improvement. Managing the front office, maximizing administrative operations, executing paperwork on-time, and managing the day-to-day flow of work are integral to improving overall production efficiencies, throughput, and profitability.

How many office staff is needed to process repairs with maximum efficiency? How can supplements be processed easier and more efficiently? How can I increase production and profits through administration procedures? The answers to these questions and many others are revealed in this module. And like the other modules in the series, this material is designed to improve productivity and drive profitability via workplace organization and process orientation. Participants also gain insight into how to effectively involve employees in the effort to streamline administrative processes for higher levels of performance.

The course focuses on maximizing administrative efficiencies as part of the repair process and has been expanded to include coverage of the proven principles for creating competitive advantages in quality, speed and cost as they pertain to administration management. Participants also gain insight into how to effectively involve employees in the effort to streamline administrative processes for higher levels of performance.

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COURSE OBJECTIVE
Enable collision center personnel to maximize front office processes through the application of standardized best practice applications. And, improve workplace organization and performance while reducing stress throughout their entire business.

WHO SHOULD ATTEND
Shop Owners, Office Managers, Estimators, and Key Personnel who work in the front office.

COURSE LENGTH
1-day class

CLASS SIZE
10 minimum, 24 maximum

CERTIFICATION & TRAINING MATERIALS
I-CAR participants are eligible to receive 1.75 Gold Class points for this course. Automotive Management Institute (AMI) participants are eligible to receive 14 Accredited Automotive Manager (AAM) credits. Participants will receive a student manual, course hand-outs, lunch, refreshments, and an MVP certificate of completion.

FOR REGISTRATION
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FOR MORE INFORMATION
MVP Hotline: 1-866-237-8178
MVPmailbox@ppg.com
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20% of the Process Can Impact 80% of the Performance

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Administrative Management
Course Overview